FAQ

Frequently Asked Questions

WHAT IS AKS AND HOW LARGE ARE THE BOXED ITEMS?


AKS stands for "Acts of Kindness and Selflessness." Our goal is to deliver monthly boxes of essential products in quantities large enough to comfortably provide an entire month of personal and household care. The smaller box (the cube) is designed to accommodate those with limited space and a limited need for household cleaning products (i.e., seniors living in facilities/with family members or students living in school dormitories). We make sure to include items that will accommodate small spaces.




SHIPPING INFO


Your initial order will always be shipped 5-7 business days from the date the order was received and payment is confirmed. A tracking number will be emailed once the order is shipped.




HOW DO I CANCEL MY SUBSCRIPTION?


Please send an email to support@myaksbox.com by the 20th of the month to cancel subscriptions for the following month. If the cancellation form is received after the 20th, we cannot cancel for the following month. Please type "Cancel Subscription" in the subject line.




WHAT KIND OF ACTIVIES/INTERESTS ITEMS DO YOU SEND?


We personalize products according to the recipient's hobbies and interests, past events, holidays, special dates, etc. Please let us know of any allergies as we may send edible goods. We also mail different activities/interests items every month.




CAN I SEND AKS BOXES ANONYMOUSLY?


Absolutely! Please see our AKS Angels page.





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Subscription and one-time gift boxes of essential items.